Ordering Help

Placing an order with Trees & Hedging is easy. You will be taken through the steps to create an account when you place your first order online. If you prefer not to create an account, you can simply checkout as a guest.

When you create a new account your password will be emailed to you so you can sign-in to your account for future orders. You can change your password when you've signed in to make it something more memorable to you.

Here are the steps you need to follow to place an order:

1. Find the items you would like to buy

First you will need to browse or search for the items you would like to order. Keyword search boxes are located in the header on nearly every page of our online shop. When you find an item that interests you, click the title or name of the item to find out more details about it. You can also browse the category pages, listed in the main navigation and the dropdown menus.

2. Add the items to your Shopping Barrow

If you wish to order an item from Trees & Hedging, click the "Add to Barrrow " button on the item's product information page. Once you've added an item to your Shopping Barrow, keep searching or browsing until your Barrow contains all of the items you want to order. You can check the contents of your Shopping Barrow at any time by clicking the link at the top of every page of our website.

3. Proceed to checkout

When you're ready to place an order for everything in the Shopping Barrow, click the "Check Out Securely" button. You will be taken to the first page of the checkout.

Please note that we have a minimum order value of £10.00 excluding VAT and delivery. Should your basket contents fall below this, you will be unable to begin the checkout procedure.

4. Sign in

Indicate whether you are a new or existing customer and click on the appropriate button, or if you wish to checkout as a guest.

For new customers please click on 'I'm a New Customer' and proceed to enter your address details.

If you are an existing customer please click on 'I'm a Returning Customer', you must enter your email address and password to sign in. This will have been sent to you when you made your first order. Please remember to check your 'Junk' folder if you can't find this email. Alternatively please use the 'Forgotten Password' link.

5. Enter your details

Please fill your personal details as required, Please remember that the e-mail address you provide here will be the only e-mail address on your Trees & Hedging account. A password will be automatically generated and forwarded to the email address you provide us with.

All orders will be despatched to the delivery address provided, if an alternative address is required please fill this in once you proceed to the next step.

6. Check and submit your order & complete payment

Check the accuracy all of the information you have provided and make any necessary adjustments. Special delivery instructions can be placed in the box provided if further information is needed.

When you are ready, click on the "Continue to Payment" button to be taken to SagePay, our secure payment service provider.

If, for any reason, you would prefer to complete your order via telephone, please do not hesitate to contact us via our sales line: 01673 818046 (open Monday-Friday, 8:30am-5pm).

Once you place your order you will see the following message "Thank you - we have received your order". Later, you will receive an order confirmation e-mail. We will send you another e-mail message at the time of despatch.

When you place your order we will acknowledge your wish to enter into a sales contract with us by means of the order confirmation email. The sales contract between us is not actually entered into until the despatch confirmation email is issued.

If your credit or debit card is declined

Note: only your bank can tell you why your card has been declined.

If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why. You should also check if the card attached to your Trees & Hedging account has expired.
The order will be suspended as an open order. If you want to try again with a different card, go back to your order and enter your card details again:

  1. Go to Your Account
  2. Sign in with your e-mail address and password.
  3. Place your order again entering your new card details on the Sage Pay payment pages.

Where is my order?

If you recently placed an order and you're wondering why you haven't received it yet, you should first check whether we've despatched it to you:

  1. Click on Your Account at the top of any page, sign in to your account by entering your email address and password.
  2. Go to your Order History to review the order status of all your orders both open and despatched.
  3. Click the order details you're wondering about. You should see status details of the order you're expecting.

Note: if you can't find the order in Your Account, it may be that you didn't place it successfully. Click "View Barrow" at the top of any page and see if the items you wanted to order are still there. If they are, click the "Continue to Payment" button and place your order. If you can't find the order in Your Account or in your Shopping Barrow, please check whether you have ordered using a different e-mail address, or the same e-mail address with a different password.