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Terms & Conditions

Terms & Conditions

General has been developed to offer a hassle-free, user-friendly experience for all visitors, with the implementation of secure technologies to offer complete transaction security and peace of mind.

The provision of excellent customer service is at the core of our operation, with dedication to your total satisfaction our primary concern. is a trading name of the British Hardwood Tree Nursery Ltd. These terms and conditions will apply to all transactions placed on or offline with

Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by any of the following methods. Online transaction via our secure web site and payment service provider (Sage Pay). All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Visa Debit, Visa Electron, Maestro and Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Where VAT is applicable it is displayed against each product and then calculated in the totals within the Shopping Barrow. VAT will be applied at the rate that is current on the date of the transaction being processed.

Online Discounts

This relates to discount offers that are only available if you place your order online.

In these circumstances the discount code is not available for you to use if you place an order with us over the phone and we cannot offer the discount retrospectively, i.e. after you have placed your order.

Always double check to ensure your discount has been deducted from the "Order Total" BEFORE you “Continue to Payment”

Our automated system is set up in such a way that once you have processed your order, including any discount, a final total is calculated. Once you click the “Continue to Payment” button our system passes that final total value over to either SagePay or PayPal, depending on which option you have chosen.

If, at this point, you see the value being processed does not match that which you believe it should be you must click back to the Check-Out page within the website and ensure that you have processed your discount code correctly.

Delivery and Returns

Please see our Delivery and Returns Policy for more details on our current terms and conditions in those areas.


Payments OnLine

Cancelling My Order WITHIN 7 days of placing the order - For those wishing to cancel an order prior to dispatch, a full refund can be made if it is within the 7 days of placing your order. You need to inform us on email or fax and we shall arrange for the order to be cancelled and the monies refunded in full - / 01673 818046

Cancelling My Order AFTER the 7 days of placing the order  - You are entitled to cancel your order after the 7 days, however we do have to advise you that at this point you will incur a cancellation fee, equating to 5% of the order value including delivery to cover administrative costs incurred as a result of the transaction being made. You need to inform us on email or fax and we shall arrange for the order to be cancelled - / 01673 818046. Your monies will be refunded to you less the administration charge. 

Products, prices and content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product,due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£)  with the net price being displayed in bold print and the total price, inclusive of the current rate of VAT, being displayed below or alongside it in grey.

Where there is only one price and no secondary price inclusive of VAT it will be because the product is classed as zero-rated and therefore does not attract any VAT

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of (the Company) until final payment of all sums owing in respect of those goods has been received in full by us.

Plant welfare and loss replacement policy

Please notify the Company within 7 days of receipt of goods to allow us to address any concerns. Within this time frame the Company is in a position to replace plants if there is good reason to do so. Following that period, the Company cannot be held responsible for the health and welfare of plants.

The Company cannot be held responsible for losses discovered within your planting scheme during the spring or summer following planting in the winter.

Why do we have to implement such a policy?

We pride ourselves on supplying healthy plants of the highest quality. However, it is not unusual for natural losses to occur following planting, even where good plant husbandry has been upheld, with the risk of losses being slightly higher for bareroot stock over and above rootballed or containerised.

Many factors exist which may have either a ‘positive’ or a ‘negative’ impact on the loss rate experienced, such as the storage and handling of plants upon receipt, the quality of planting, ground conditions, soil type compatibility, rainfall, drought and on-going maintenance. All of which are beyond our control.

We advise every customer to allow for this potential loss rate and to budget for replacements for two to three years following the initial planting.

Despatched with every order is our Plant Welfare Guide including what checks to make on receipt of plants, how to look after plants before planting out, as well as how to correctly plant and maintain them. Further, more detailed information can also be sought from our sales team or on our website.

The guides we offer are not provided as a 100% guarantee for plant success but as a help to reduce any potential loss rate. We will always do our best to look after our customers and offer further advice and guidance as required.

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please contact us either by:

  • E-mail:
  • Telephone: (+44) 01673 818046
  • Post:
    British Hardwood Tree Nursery Ltd.
    Trading as Trees & Hedging
    Norton Road,
    Nr. Gainsborough,
    DN21 4TZ.

Any complaints made regarding the services provided by will be treated with the utmost significance, and dealt with in a confidential and fair manner. Our intention is to resolve such issues within a maximum of 5 working days from the receipt of the complaint.

Privacy and Security

Please see our Privacy and Security Policy for more details on our current terms and conditions in those areas.

Copyright ©

The contents of this site and other publications from Trees & Hedging are owned or licensed to British Hardwood Tree Nursery Ltd or are used with permission by the owner. Reproduction strictly by permission only.