Terms & Conditions
TreesandHedging.co.uk has been developed to offer a hassle-free, user-friendly experience for all visitors, with the implementation of secure technologies to offer complete transaction security and peace of mind.
The provision of excellent customer service is at the core of our operation, with dedication to your total satisfaction our primary concern.
TreesandHedging.co.uk is a trading name of the British Hardwood Tree Nursery Ltd. These terms and conditions will apply to all transactions placed on or offline with TreesandHedging.co.uk.
Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
We are pleased to accept orders by any of the following methods. Online transaction via our secure web site and payment service provider (Sage Pay). All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Visa Debit, Visa Electron, Maestro and Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
Where VAT is applicable it is displayed against each product and then calculated in the totals within the Shopping Barrow. VAT will be applied at the rate that is current on the date of the transaction being processed.
This relates to discount offers that are only available if you place your order online.
In these circumstances the discount code is not available for you to use if you place an order with us over the phone and we cannot offer the discount retrospectively, i.e. after you have placed your order.
Always double check to ensure your discount has been deducted from the "Order Total" BEFORE you “Continue to Payment”
Our automated system is set up in such a way that once you have processed your order, including any discount, a final total is calculated. Once you click the “Continue to Payment” button our system passes that final total value over to either SagePay or PayPal, depending on which option you have chosen.
If, at this point, you see the value being processed does not match that which you believe it should be you must click back to the Check-Out page within the treesandheding.co.uk website and ensure that you have processed your discount code correctly.
For orders where goods are in stock, delivery is normally made within 3-5 working days. All orders are delivered without undue delay and within 30 days. Where stock has to be replenished, this can be 10-14 days. If that is the case, you will be informed. Please see our delivery & returns page for further details and clearer indications of timeframes.
Orders placed for bare root plants outside of the bare root season (which normally runs from November to April, but can vary depending on weather conditions) are considered pre-orders. Depending on when a pre-order is made, delivery may not be made within 30 days. By proceeding with an order, you accept these terms.
In line with Consumer Contracts Regulations 2013, you are entitled to cancel your order for goods covered by cancellation rights (plants received are excluded from cancellation rights*) provided that you exercise your right to cancel no longer than 14 days after you receive your order.
*Plants are exempt from cancellation rights due to them being liable to deteriorate or expire rapidly. Please see our plant welfare and loss replacement policy below for clarification on our approach to addressing plant issues.
To exercise your right to cancel, you must inform us of your decision to do so within the cancellation period. You can use our cancellation form (downloadable from http://www.treesandhedging.co.uk/cancellation), or use any of the following methods of contact:
Telephone: 01673 818046
Fax: 01673 818444
British Hardwood Tree Nursery Ltd
Trading as Trees & Hedging
If you opt to cancel, you should return the goods to us at your cost within 14 days of stating your desire to cancel. We will reimburse the amount in relation to goods which are covered by cancellation rights, including the cost of delivery (except for any supplementary costs if you chose any delivery method other than our standard and least expensive method of delivery).
Should you be unable to arrange for the goods to be returned yourself, we can arrange for them to be collected. The cost of the collection will be deducted from the reimbursement.
The reimbursement will be made using the same means of payment that was used for the initial transaction, unless expressly agreed otherwise.
The reimbursement will be made without undue delay and no later than 14 days after the returned goods are received by us or 14 days after the day we are provided with evidence that the goods have been returned to us. If no goods were dispatched, the reimbursement will be made no later than 14 days after we were informed of your decision to cancel. We may make a deduction from the reimbursement for loss in value of goods returned to us, if the loss is as a result of unnecessary handling by you.
Products, prices and content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product,due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) with the net price being displayed in bold print and the total price, inclusive of the current rate of VAT, being displayed below or alongside it in grey.
Where there is only one price and no secondary price inclusive of VAT it will be because the product is classed as zero-rated and therefore does not attract any VAT
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of goods
All items supplied to the customer remain the property of TreesandHedging.co.uk (the Company) until final payment of all sums owing in respect of those goods has been received in full by us.
Plant welfare and loss replacement policy
Please notify the Company within 7 days of receipt of goods to allow us to address any concerns. Within this time frame the Company is in a position to replace plants if there is good reason to do so. Following that period, the Company cannot be held responsible for the health and welfare of plants.
The Company cannot be held responsible for losses discovered within your planting scheme during the spring or summer following planting in the winter.
Why do we have to implement such a policy?
We pride ourselves on supplying healthy plants of the highest quality. However, it is not unusual for natural losses to occur following planting, even where good plant husbandry has been upheld, with the risk of losses being slightly higher for bareroot stock over and above rootballed or containerised.
Many factors exist which may have either a ‘positive’ or a ‘negative’ impact on the loss rate experienced, such as the storage and handling of plants upon receipt, the quality of planting, ground conditions, soil type compatibility, rainfall, drought and on-going maintenance. All of which are beyond our control.
We advise every customer to allow for this potential loss rate and to budget for replacements for two to three years following the initial planting.
Despatched with every order is our Plant Welfare Guide including what checks to make on receipt of plants, how to look after plants before planting out, as well as how to correctly plant and maintain them. Further, more detailed information can also be sought from our sales team or on our website.
The guides we offer are not provided as a 100% guarantee for plant success but as a help to reduce any potential loss rate. We will always do our best to look after our customers and offer further advice and guidance as required.
Comments and complaints
If you wish to comment or complain about any aspect of your dealings with us please contact us either by:
- E-mail: firstname.lastname@example.org
- Telephone: (+44) 01673 818046
British Hardwood Tree Nursery Ltd.
Trading as Trees & Hedging
Any complaints made regarding the services provided by tresandhedging.co.uk will be treated with the utmost significance, and dealt with in a confidential and fair manner. Our intention is to resolve such issues within a maximum of 5 working days from the receipt of the complaint.
Privacy and Security
Please see our Privacy and Security Policy for more details on our current terms and conditions in those areas.
The contents of this site and other publications from Trees & Hedging are owned or licensed to British Hardwood Tree Nursery Ltd or are used with permission by the owner. Reproduction strictly by permission only.