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Security & Privacy

We value your security

We understand the principle importance of online transaction security and adopt the very latest technologies to comply with all appropriate regulations and legislation, offering complete peace of mind.

Both Trees & Hedging and Sage Pay (formerly Protx), our payment gateway, utilises 128-bit SSL (secure sockets layer) encryption for all transmitted data, ensuring that access or modification to sensitive information by third parties is not possible.

Sage Pay encrypt all data stored on their servers, and are regularly audited by banks and banking authorities. All links made to the banking network by Sage Pay are not publically accessible, and any cardholder information sent to, and received from, banks is completely secure, and all Sage Pay members of staff are unable to decrypt transaction information or cardholder data.

Sage Pay are audited by Trustwave – an independent qualified security assessor (QSA) and approved scanning vendor (ASV) - to ensure that all systems are up-to-date with the latest encryption and security standards, and that such complies fully with the stringent policies and standards set out by participating card schemes.

Sage Pay are also fully approved as a Level 1 compliant under the Payment Card Industry Data Security Standard (PCI), which is the highest level of compliance.

Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Privacy Statement

We are committed to preserving and safeguarding the privacy of all visitors to treesandhedging.co.uk. The manner in which we do so is detailed in this document, with such also highlighting the way in which obtained personal information is utilised and protected.

By registering or placing an order with treesandhedging.co.uk, you are consenting to the policies highlighted on this page.

What information do we collect from you?

We may collect, store and use the following types of personal information:

  • A) Information regarding your computer and your visits to treesandhedging.co.uk; including your IP address, geographical location, type of browser and operating system, connection type and speed, source of referral, length of visit and the number of pages viewed.
  • B) Upon registering or making a purchase with treesandhedging.co.uk, you will be required to provide us with personal information relating to your name, address and contact information. For purchases, payment details will also be requested. If you opt to register for any of the services provided via the web site (i.e. e-newsletters and e-mail notifications), this personal information will also be transmitted to us.
  • C) Any other information that you choose to send to us.

How will we disclose your information?

We may disclose personal information insofar as reasonably necessary for the purposes as set out within this privacy policy.

In addition, we may disclose personal information:

  • A) to the extent that we are required to do so by law;
  • B) in connection with any legal proceedings or prospective legal proceedings;
  • C) in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

How do we use your personal information?

Submitted personal data will be used as specified within this privacy policy.

We may use your personal information to:

  • A) administer treesandhedging.co.uk;
  • B) improve the browsing experience by introducing elements of personalisation;
  • C) deliver goods purchased from treesandhedging.co.uk;
  • D) send statements and invoices to you;
  • E) send general, non-marketing communications, or e-mail notifications which have been specifically requested;
  • F) send marketing communications relating to treesandhedging.co.uk where you have agreed to this, either by e-mail or similar technology. At any time, you can inform us that you would prefer not to receive marketing communications; All e-mail marketing correspondence we send out directly to you will contain an unsubscribe link
  • G) provide third parties with statistical information regarding our visitors (including, but not limited to, browser, operating system & network statistics) and how they use treesandhedging.co.uk (including, but not limited to, pages viewed, time on site & visit source) – however, this information will not identify any individual user. Please see the Google Analytics heading above, along with the performance cookies heading, for further details;
  • H) allow us to deal with any enquiries or complaints made by or about you relating to treesandhedging.co.uk;

Where you submit personal information for publication on our web site (e.g. as part of a testimonial or product review), we will publish and otherwise use that information in accordance with the license you grant to us.

All web site financial transactions are handled via Sage Pay, our payment service provider. You should only provide your personal information to either Sage Pay following the review of their privacy policies. We will share information with these payment service providers only to the extent necessary for the purposes of processing payments made via treesandhedging.co.uk.

How do we secure your personal information?

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

All personal information provided to us will be stored on our secure servers, which are both password and firewall protected, and all electronic transactions you made to us will be encrypted using SSL technology.

Data transmission over the internet, however, is inherently insecure, and we are unable to guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. However, we will never request for you to reveal your password to us, under any circumstances.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

  1. Strictly necessary cookies - These cookies enable services you have specifically asked for.
    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

  2. Performance cookies - These cookies collect anonymous information on the pages visited.
    These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

  3. Functionality cookies - These cookies remember choices you make to improve your experience.
    These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

  4. Targeting cookies or advertising cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
    These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Should you require further information, there are several useful sources, the details of which we have provided below:

A video explaing how cookies are used: www.google.co.uk/goodtoknow/data-on-the-web/cookies

More detailed information on cookies: www.allaboutcookies.org

A guide to behavioural advertising and online privacy: www.youronlinechoices.eu

Information on the ICC (UK) UK cookie guide: www.international-chamber.co.uk/our-expertise/digitaleconomy

Strictly necessary cookies

Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Performance cookies

Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Cookie Name: _utma Duration: Undefined Provider: Google Category: 2

Purpose: This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google
Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
What information it holds: Unique id identifying site and a number of timestamps related to current and previous visits to the site
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmb Duration: 30 Minutes Provider: Google Category: 2

Purpose: This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.
What information it holds: Data used to identify the site being viewed and the number of pageviews
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmc Duration: Undefined Provider: Google Category: 2

Purpose: This cookie is no longer used by the ga.js tracking code to determine session status.Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your
site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
What information it holds: Data used to identify the site being viewed and the number of pageviews
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmz Duration: 6 Months Provider: Google Category: 2

Purpose: This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
What information it holds: variety of data used to identify traffic source and how you entered the site. Could include things like keywords from google or PPC campaign information
User Benefits: No benefit to user but required by and set by Google Analytics

Functionality cookies

Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Cookie Name: affiliate Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to hide phone number on site when requested by 3rd party affiliates. Idea is that it prevents 'leakage' where an affiliate click leads to a phone conversion rather than a website conversion
What information it holds: Boolean value (true/false)
User Benefits: No benefit to user, benefit to affiliates only

Cookie Name: showmobile Duration: 1 Year Provider: LiquidShop Category: 3

Purpose: Used to determine whether the mobile friendly version of LiquidShop should be shown
What information it holds: Boolean value (true/false)
User Benefits: Users on predetermined mobile devices are shown a specific mobile version of the site. This cookie allows them to override this setting where they desire to see the desktop version of their site

Cookie Name: returnProducts Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to show a returning visitor the products they looked at last time they were on the site
What information it holds: JSON encoded values including product identifiers and session identification string
User Benefits: Shopping experience enhancement by reminding a user about products they viewed last time they were on the site

Cookie Name: returnCustomer Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to link a returning customer to their previous purchasing history to prompt for reviews and show products related to what they purchased
What information it holds: Encrypted string identifying user
User Benefits: Shopping experience enhancement by reminding a user about products related to products they have previously purchased and prompting for reviews about previous purchases although this benefits

Targeting cookies or advertising cookies

The LiquidShop system by default does not use targeted advertising cookies.

Google Analytics

We rely on Google Analytics to study the use of treesandhedging.co.uk by visitors. Google Analytics generates statistical information about the use of the web site via cookies, which are stored on users’ computers. The generated information is used to create reports for analysis, which are stored by Google. You can view Google’s own privacy policy at the following location: http://www.google.com/privacypolicy.html

Refusal of cookies

Web browsers do allow the refusal of cookies. However, this will negatively influence the usability of web sites, including treesandhedging.co.uk, and will prevent functionality which is deemed essential.

Policy Amendments

We may update this privacy policy from time-to-time. We encourage you to check this page occasionally prior to purchasing, to ensure that you are happy with any changes made. The date of last modification can be found at the foot of this document.

Your Rights

At any stage, you may instruct us to provide you with any personal information that we hold about you. Provision of this information may be subject to the payment of a £10.00 administration fee, as outlined by the Data Protection Regulations (2000).

You may also, at any stage, instruct us not to process your personal information for marketing purposes. You will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. All e-mail marketing correspondence will contain an unsubscribe link.

Third Party Web Sites

The treesandhedging.co.uk web site may contain links to other web sites. We take no responsibility for the content, privacy policies or practices of third party web sites.

Updating Your Information

Please inform us if you require us to correct or update the personal information which we hold about you.

Contact

If you have any queries regarding this privacy policy, or our treatment of your personal data, please contact us via the following methods:

  • E-mail: enquiries@treesandhedging.co.uk
  • Telephone: (+44) 01673 818046
  • Post:
    British Hardwood Tree Nursery Ltd.
    Trading as Trees & Hedging
    Norton Road,
    Snitterby,
    Nr. Gainsborough,
    Lincolnshire,
    DN21 4TZ.

Document last updated: Friday, 29th January 2016.